Frequently Asked Questions

When will my purchase be shipped?

We begin processing your order immediately upon its placement to ensure it's shipped within the next 3 business days.

How long will my order take to arrive?

Once your order has been shipped, the delivery time within Portugal is 2-7 business days. International orders may take up to 5-20 business days.

Can I return my order?

We are committed to ensuring our customers are 100% satisfied. If you wish to return your order, please contact us at geral.nidee@gmail.com within 15 days of receiving it.

There's a problem with my order, what should I do?

If there's anyhing wrong with your order, please contact us at geral.nidee@gmail.com within 15 days of the delivery date.

My order hasn't arrived.

If your order hasn't arrived in the estimated delivery time, please contact us at geral.nidee@gmail.com within 30 days of placing your order.

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Frequently Asked Questions

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